Support | Tempo Health

iOS: Connecting to Apple Health

Open the Settings app on your iPhone.
Scroll down and tap Privacy & Security > Health.
Find and select Tempo Health in the list of apps.
Enable all permissions for Steps and Workouts to allow Tempo Health to read your activity data.
Open the Tempo Health app and ensure you see your step and workout data.

Tip: If you don't see data, check that permissions are enabled in both the Health app and iOS Settings Health.

Install the Google Health Connect app from the Play Store.
Open the Health Connect app and complete the initial setup if prompted.
Open the Tempo Health app. You will be prompted to connect to Health Connect if not already connected.
Grant all requested permissions for Steps and Workouts.
Return to the Tempo Health app to view your activity data.

Note: Tempo Health only uses the Google Health Connect API. All other health data must be synced to Health Connect to appear in the app.

Samsung Health: In the Samsung Health app, go to Settings > Connected Services and enable syncing with Health Connect.
Fitbit:
- Android: In the Fitbit app, go to Profile > Settings > Health Connect and enable syncing. This will sync your Fitbit data directly to Google Health Connect.
- iOS: In the Fitbit app, go to Account > Settings > Health and enable syncing with Apple Health. This will sync your Fitbit data to Apple Health.
Google Fit: Open Google Fit, go to Settings, and enable syncing with Health Connect.
Strava:
- Android: In the Strava app, go to Settings > Link Other Services and connect to Health Connect if available, or sync to Google Fit first, then to Health Connect.
- iOS: In the Strava app, go to Settings > Applications, Services, and Devices and connect to Apple Health. Make sure permissions are enabled for steps and workouts.

All third-party data must be synced to Apple Health on iOS or Google Health Connect on Android to appear in Tempo Health.

Why can't I see my steps or workout data?
Make sure you have granted all necessary permissions in Apple Health (iOS) or Google Health Connect (Android) and that your third-party apps are syncing data to these platforms.
How do I connect my wearable device?
Use the device's official app to sync data to Apple Health or Google Health Connect. See the instructions above for Fitbit, Samsung Health, and Strava.
Can I use Tempo Health on both iOS and Android?
Yes, Tempo Health supports both platforms. Data must be synced to Apple Health on iOS or Google Health Connect on Android.
Is my health data private?
Tempo Health only accesses data you permit and does not share your health information with third parties.
What if my app or device isn't listed?
If your app or device can sync with Apple Health or Google Health Connect, your data should appear in Tempo Health. If you need help, contact support.
Why aren't my steps up to date?
Step data may be delayed depending on how Apple Health, Google Health Connect, or your device/app reports data to the API. Most platforms send data in batches, so it may take some time for the latest steps to appear in Tempo Health. Wait a few minutes and try refreshing the app.