Support
Something not adding up?
Most questions are about where a number came from. These are the common ones.
My steps differ from the platform app
Tempo counts from one device, the one set in Sources. Platform apps often merge a phone and a watch, which reads higher.
A source hasn't reported in days
Sources shows the last time each platform reported. Reconnecting there re-requests read access, which is usually what a long gap means.
An interval didn't land, but I walked
A window needs 500 steps inside 10 minutes, and windows must be spaced apart. Intervals lists short attempts so you can see how close it came.
Switching from Health Connect to Samsung Health
Settings switches the source. Days already scored keep the source they were read from, so your history does not move.
Include your platform and app version. Never send screenshots of health data you would rather keep private.
Current release
1.1.0
iOS 18 and later. Android 10 and later.